July 2010 - we have now entered the final stages of the revised planning application for the Wallington Local Care Centre redevelopment and the contractor has been on site preparing to commence work. The revised planning application was in relation to some fairly minor changes to the shape and external view of the building so we do not anticipate any problems with this but there is obviously a process to follow. The target date for completion is still Autumn 2011. We will keep you informed of progress. For further information please contact Andrew Grimes who is managin the project on behalf of Sutton and Merton PCT by email at andrew.grimes@smpct.nhs.uk or by post to Andrew Grimes, Project Manager, Better Healthcare Closer to Home, Sutton & Merton PCT, 120 The Broadway, Wimbledon, SW191RH.
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May 2010 - As from Saturday, 23rd May we will no longer be open on a Saturday morning. There have been changes to extended hours and some funding has been withdrawn. This has meant we have had to review how we offer extended hours to our patients and following an audit it was decided that the early morning and evening appointments were more popular and well attended than Saturday mornings. We had experienced a much higher rate of failure to attend booked appointments on a Saturday morning (13%) compared to weekday extended hours (3%). We have early appointments from 7.30 am on a Tuesday and Thursday and evening appointments from 6.30 to 7.45 pm on a Monday and Wednesday. These are aimed at commuters and others who find getting to the surgery to see a doctor or nurse difficult during regular opening hours. If you have an appointment outside our reguar opening hours you will need to buzz reception at the front door to gain access. For security reasons the building is only fully open from 8am to 7pm weekdays. Please do not attend the premises on a Saturday morning to collect prescriptions or for other general enquiries as there will be no staff from our practice here to assist you. Wallington Family Practice on 2nd floor do not have access to prescriptions or information relating to our patients so their staff will be unable to help you.
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April 2010. A new central NHS computer system is coming to this area soon, called the Summary Care Record (SCR). The Summary Care Record is to help emergency doctors and nurses help you when you contact them when the surgery is closed. At the moment every patient has separate records kept about them in doctor’s surgeries, hospitals, clinics and all the places where they receive treatment. The SCR will benefit all staff and patients by giving healthcare staff faster, easier access to reliable information so they can provide more effective treatment to patients. Your SCR will contain important information about your health, such as details of any allergies, your current prescriptions and whether you have had any bad reactions to medicines. SCRs are gradually being introduced across England. We are telling you about this before your SCR is ready, so you have time to think about your options. Once your SCR is created NHS staff will ask you if they can look at it every time they need to. If you do not want us to make an SCR for you, you can choose not to have one by Opting Out. For more information on the SCR or to Opt Out please go to the following website – www.nhscarerecords.nhs.uk or call our NHS Care records Service Information line on - 0845 603 8510
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March 2010. The old health centre building has now been demolished and the site is being cleared ready for re-development. This is an exciting project that forms part of Better Healthcare Closer to Home and the new building is expected to be completed in the Autumn of 2011.
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January 2010. For the latest patient survey results for 2009/10 please go to http://www.gp-patient.co.uk/results/
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December 2009. We have now moved to our new premises at the address shown on our home page. As you may already be aware, this is a temporary decant facility for us whilst the health centre is re-developed. We hope you find our new premises a welcoming and comfortable environment. Our practice is located on the 3rd floor which can be accessed by the lift or stairs from the main entrance off Jubilee Gardens or via the ramp through the car park. There is a drop off box in the ground floor lobby area where messages or repeat prescription requests can be left to save you time in coming up to the 3rd floor. This box is emptied at least once daily but usually more than that. Please ensure you allow at least 2 working days for repeat prescription requests to be processed.
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December 2009. Our extended hours have now commenced with appointments until 19:40 with a GP on a Monday and Wednesday evening and from 07:30 with a GP or nurse on a Tuesday or Thursday morning. Also with appointments on a Saturday morning with a GP and alternate weeks with a nurse from 09:00 to 11:30. These appointments are designed to be used by those patients who are working and find it difficult to get to the surgery at other time.
Please note the building is officially open from 08:00 to 19:00 Monday to Friday so if attending for appointments made outside these hours you will need to buzz reception at the front door to gain access. Also please note there is no provision for walk-in emergencies during extended hours weekdays or Saturday morning. If you require urgent medical attention and do not already have an appointment please do not come to the surgery, you should contact Croydoc in the normal way by telephoning the surgery on 02085442355.
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1st June 2008. You may have heard that the Government have asked GP practices to extend their opening hours. The Health Centre is already open from 8.10am until 7pm Monday to Friday and from 1st June we will be extending our hours further. On a Tuesday and Thursday morning we will open from 7.30am and on a Monday and Wednesday evening we will stay open until 8pm. There are appointments with the GPs and Practice Nurses available, reception will also be open to collect prescriptions, make appointments etc. The appointments available are targeted for patients who find it difficult to attend during our normal hours, please only book these appointments if you need to.
12th May 2008. Work has started to extend and refurbish Mint House which will be our temporary home while Shotfield Health Centre is rebuilt. Mint House is the building next to the Health Centre along Stanley Park Road. We expect to move across to our temporary home in Mint House in early 2009 and to be there for around a year before moving back to the newly rebuilt Shotfield Health Centre.
30th April 2008. Shotfield Health Centre planning update. GOOD NEWS! The application for planning permission for the new Shotfield Health Centre was approved unanimously by Sutton Council's planning committee. This is a major step forward and we can now commence work on the detailed design for building works to start in 2009. We would like to thank the patients, local Councillors and everyone else who supported us over the past months.
7th April 2008. Travel options to Shotfield Health Centre. If you would like details on how to travel to Shotfield Health Centre by public transport this can be done throught the Transport for London web site. www.tfl.gov.uk
April 2008. Shotfield Health Centre planning application. Following the rejection of our application for planning permission for the new Shotfield Health Centre last year we have been working hard to revise the plans. A new application has now been submitted to the London Borough of Sutton. You can see a display of the revised plans in reception at Shotfield Health Centre or you can view details of the planning application on the London Borough of Sutton's web site http://82.43.4.135/FASTWEB/welcome.asp . The planning application number is 59176. Your comments and feedback are welcome
1st August 2007. New online appointment booking and repeat prescription request service. If you have access to the internet you can sign up for our new online service. Once registered you can book routine appointments with the Doctor online and cancel any appointments you have booked but no longer need. If you have a repeat prescription you will also be able to request this online without having to drop in the request slip. You can then collect the prescription from the Surgery or from the Chemist if your prescription is collected by them.
Online bookings and requests are open 24 hours a day, 7 days a week. To register please call in at reception and we will provide you with registration details. Due to patient confidentiality we are only able to give registration details to the patient in person or the parents of children aged 12 and under. To register other family members please collect an application form from reception for them to complete. We can then issue their registration details.
25th July 2007. National Patient Survey results are released. The results were published for all practices on the Department of Health Web Site (www.dh.gov.uk/en/Publicationsandstatistics/PublishedSurvey/GPpatientsurvey2007/index.htm). Results for this practice showed:
90% of those surveyed were happy with telephone access to the practice, the local average was 81%
90% of those surveyed said they could see a doctor within 48 hours compared to a local average of 85%
92% of those surveyed said they could book an appointment in advance compared to a local average of 69%
91% of those surveyed were able to see a specific doctor compared to a local average of 83%
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