How Do I?

Important Notice to All Patients:

There are changes to our appointment times with effect from 17th May 2010.

The practice will continue to provide patient services during extended hours Monday to Friday, with late appointments on a Monday and Wednesday and early appointments on a Tuesday and Thursday. However, please note that due to funding withdrawal locally we have had to make changes to our opening times and after 15th May we will no longer be offering routine appointments on a Saturday morning. We apologise for the need to take this action but we can only work within the resources available to us and with some of this being withdrawn from 01.04.10 we are no longer able to maintain all our extended hours.

You can check our full opening times, and all the choices available to patients in Sutton and Merton, by visiting NHS Choices

We will continue to work with patients to offer services at times that suit the majority of patients and within the resources available to us. If you would like to comment on the times when you can access appointments or have any other comments about the services we offer please contact our Practice Manager.

Thank you for your co-operation and understanding.

For and on behalf of
Dr Lings and Partners

If you would like to book an appointment you can telephone the surgery, call in at reception or use our new online appointment booking service. Once registered for the online service you can book and cancel appointments even when the surgery is closed. Ask at reception to register for the service. If you have booked an appointment please arrive and check in at reception or on the touch screen in good time to see the doctor. If you have booked an appointment and you are better, or you cannot attend, please contact us or use the online service to cancel the appointment. We can then offer your time to another person.

We now offer some additional booked appointments with both the GP and nurse early in the morning from 07:30 (Tuesday and Thursday), later in the evening until 19:45 (Monday and Wednesday) and on a Saturday morning 09:00-11:30. These appointments are generlly aimed at accommodating those patients who are working and find it difficult to get to the surgery at other times.

Emergency Appointments

If you feel that you need an urgent appointment with your doctor please ring us as early as possible during the day. You will be seen on that day but you may not necessarily be able to see the doctor of choice.

In cases of extreme urgency, for example suspected heart attacks, severe shortness of breath or acute abdominal pain you may be advised to go directly to a casualty department. The nearest casualty unit for adults and children is open 24 hours a day and is located at:

How do I...
Obtain Telephone Advice?

Sometimes you may have a question on a health problem or medication which does not require an appointment. Please contact the surgery and speak to your doctor's secretary who will discuss your question with the doctor at the end of surgery or will arrange a time when you may speak to the doctor.

How do I...
Obtain A Home Visit?

You will often be seen by a doctor more quickly if you can attend surgery where examination facilities are better. The time taken for a home visit is around four times that for a surgery consultation. Please only request a visit if it is really necessary.

If you really can’t come to the surgery to be seen please telephone your doctor’s secretary as early in the day as possible to request a home visit. The secretary will pass the details on to the doctor on call.
Please be prepared to give some information about your problem as well as your name, address and telephone number. This allows the doctors to prioritise calls and deal with urgent calls promptly.

How do I...
Obtain Test Results?

If you have had a blood test, X-ray or other investigation you can get the results by telephoning your doctor's secretary between 2.00 and 4.00pm Monday to Friday. Please allow five working days for the results to reach us from the hospital. To maintain confidentiality, results will only be given to patients themselves or the parents/guardians of children.

How do I... Make An Appointment?

Important Notice to All Patients:

How do I... Obtain Telephone Advice?

How do I... Obtain A Home Visit?

How do I... Obtain Test Results?

How do I...
Make An Appointment?

How do I...
Obtain Telephone Advice?

How do I...
Obtain A Home Visit?

How do I...
Obtain Test Results?