How do I...
Make An Appointment?
All consultations are by appointment
Routine Appointments
If you would like to book an appointment you can telephone the surgery, call in at reception or use our new online appointment booking service. Once registered for the online service you can book and cancel appointments even when the surgery is closed. Ask at reception to register for the service. If you have booked an appointment please arrive and check in at reception or on the touch screen in good time to see the doctor. If you have booked an appointment and you are better, or you cannot attend, please contact us or use the online service to cancel the appointment. We can then offer your time to another person. If you have booked an appointment and you are better or you cannot attend please contact us to cancel the appointment. We can then offer your time to another person.
Emergency Appointments
If you feel that you need an urgent appointment with your doctor please ring us as early as possible during the day. You will be seen on that day but you may not necessarily be able to see your own doctor.
In cases of extreme urgency, for example suspected heart attacks, severe shortness of breath or acute abdominal pain you may be advised to go directly to a casualty department. The nearest casualty unit for adults and children is open 24 hours a day and is located at:
St Helier Hospital
Wrythe Lane
Carshalton
SM5 1AA
Tel: 020 8296 2000
For such emergencies it is quite appropriate to dial 999.
How do I...
Obtain Telephone Advice?
Sometimes you may have a question on a health problem or medication which does not require an appointment. Please contact the surgery and speak to your doctor's secretary who will discuss your question with the doctor at the end of surgery or will arrange a time when you may speak to the doctor.
How do I...
Obtain A Home Visit?
You will often be seen by a doctor more quickly if you can attend surgery where examination facilities are better. The time taken for a home visit is around four times that for a surgery consultation. Please only request a visit if it is really necessary.
If you really can’t come to the surgery to be seen please telephone your doctor’s secretary as early in the day as possible to request a home visit. The secretary will pass your request to your own doctor or to the doctor on call.
Please be prepared to give some information about your problem as well as your name, address and telephone number. This allows the doctors to prioritise calls and deal with urgent calls promptly.
How do I...
Obtain Test Results?
If you have had a blood test, X-ray or other investigation you can get the results by telephoning your doctor's secretary between 11.30am and 4.00pm Monday to Friday. Please allow five working days for the results to reach us from the hospital. To maintain confidentiality, results will only be given to patients themselves or the parents/guardians of children.
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