Confidentiality

All information about you, your family and your medical conditions are treated in absolute confidence by the doctors and staff. Results of blood tests, X-rays and other information will only be given to the patient or to the parents/guardians of children.

Some information is held on our computer system in accordance with the Data Protection Act.

Comments & Complaints

We welcome your suggestions and comments about any aspect of the service we offer you. Please address any suggestion to our practice manager or leave in the suggestion box at reception.

If you feel that you need to make a complaint about the service provided to you, please contact the practice manager or administrator. It will be investigated and a response will be sent within 10 working days.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

Freedom Of Information

The Freedom Of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

This scheme is available from reception.